No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
To update your account information and shipping address, please log in to your account.
For assistance, kindly contact us at support@insteestore.com.
To retrieve your password, please choose "Forgot Password" in the sign in page, fill in the box with the email address you used when you registered forthe account and followed by choosing a new password after received an verification email.
For assistance, kindly contact us at support@insteestore.com.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We partner with several popular payment gateway providers in Malaysia to offer the most comprehensive payments options that suit your convenience and ensure you have the best shopping experiences. For instance, Credit & Debit Card, Online Banking, E-Wallets, Buy Now Pay Later etc.
Kindly refer to Shipping & Delivery for more details.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
However, if your have a valid reason, you may drop us an email at order@insteestore.com or WhatsApp us at 012-7097271. and we will assist you further.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
Transactions will be made in RINGGIT MALAYSIA (MYR).
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days (unless otherwise stated or a BACKORDER purchase) upon confirmation of payment, from our warehouse. Time stated is based on Malaysia Time (UTC/GMT +8hours).
Here is the expected delivery schedule for each location after orders are being placed:
Klang Valley: 3 - 5 working days
West Malaysia: 3 - 7 working days
West Malaysia : 5 - 10 working days
Kindly refer to Shipping & Delivery for more details.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders via Track my Order. Simply enter your order number (#xxxx) and email address or tracking number to proceed.
Kindly refer to Shipping & Delivery for more details.
FREE SHIPPING throughout Malaysia for orders over RM120 via Standard courier. For orders below RM120, a standard shipping fee may required upon check out.
Here is the auto calculated Standard Shipping Fee for each location after entering your delivery details during check out:
Klang Valley: RM 10
West Malaysia: RM 12
West Malaysia :RM 15
Kindly refer to Shipping & Delivery for more details.
Sometimes shirts don't fit perfectly, and we understand! To make sure you have peace of mind when you shop with us, we are more than happy to offer hassle free return & exchanges for all orders placed on insteestore.com. Simply visit our Returns Center, enter your order number and email address and follow the steps below to returns or exchanges your item(s) within 30 days of delivery. Terms & Condition may applies.
However, there is no return/exchange/refund policy for 'change of mind' situations at this moment. We're sorry to tell you that all items are not eligible for cancellation once it has been purchased.
Kindly refer to Exchange & Refund for more details.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
However, if your have a valid reason, you may drop us an email at support@insteestore.com or WhatsApp us at 012-7097271. and we will assist you further.
We apologize for sending you an incomplete order.
You may drop us an email at order@insteestore.com or WhatsApp us at 012-7097271and we will assist you further.
Kindly refer to Exchange & Refund for more details.
We apologize if you had received a defective item from us.
Don’t worry, we offer a 30-day exchange/return policy. Simply visit our Returns Center, enter your order number and email address and follow the steps below to returns or exchanges your item(s) within 30 days of delivery. Terms and conditions may apply.
Kindly refer to Exchange & Refund for more details.
We apologize if you had received an incorrect item from us.
Don’t worry, we offer a 30-day exchange/return policy. Simply visit our Returns Center, enter your order number and email address and follow the steps below to returns or exchanges your item(s) within 30 days of delivery. Terms and conditions may apply.
Kindly refer to Exchange & Refund for more details.
We do not provide exchanges for size or color. Currently there is no return/exchange/refund policy for 'change of mind' situations.
Kindly refer to Exchange & Refund for more details.
Kindly drop an email to our Customer Care Team at order@insteestore.com or WhatsApp us at 012-7097271 if you have not received your parcel after 5 working days and we will assist you accordingly
Kindly refer to Exchange & Refund for more details.
Unfortunately we do not offer free redelivery at this stage. It is chargeable on the second attempt onwards.
You may check the status of your parcel via Track my Order to find out why it might have been delayed. Alternatively, you may drop us an email at order@insteestore.com or WhatsApp us at 012-7097271. and we will assist you further.
Kindly refer to Exchange & Refund for more details.
You can always contact us at support@insteestore.com or WhatsApp us at 012-7097271.
