Copy of Exchange & Refund 3

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request an exchange/refund. 

Exchange/Refund

There are three conditions where you may be eligible for a refund/exchange, choose one of the following options:

1. Received wrong item(s) (e.g. size/color/design) 
2. Received item(s) in a defective condition (e.g. broken)  
3. Did not receive the item(s) (r.g. Missing item, parcel lost in transit)  

To be eligible for an exchange, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Exceptional / Non-exchangeable Reasons

All items are not eligible for cancellation once it has been purchased.

If the goods/items have been used or damaged by the customer, there will not be any refund. 

Currently there is no return/exchange/refund policy for 'change of mind' situations.

Please note that imperfect printing within 5% is not considered defective since our items are custom printed. Sorry for any inconvenience caused.

Exchanges & Refund Process

To start an exchange, you can contact us at support@insteestore.com. Please include the following information along with your request:

1. Email Subject: EXCHANGE
2. Order Number
3. Item(s) Name
4. Reason for Exchange: Describe the defects or incorrect item(s) sent to you
5. Attach photo(s): Ensure that the defects can be clearly seen in the photo 

If your exchange is accepted, we’ll notify you via Email. Please be noted that item(s) sent back to us without first requesting an exchange will not be accepted.

To exchange your item(s), you should send your item(s) together with your invoice slip(s) within the 14-day exchange window to the following address:

Brew Up Creative

2-25, Jalan Puteri 4/6, Bandar Puteri, 47100 Puchong, Selangor.

We will notify you once we’ve received and inspected your return, and let you know if the exchange/refund was approved or not within 2-3 working days.

If approved, one of the following situations will be happened:

1. Exchange: You’ll be exchanged for new item(s) based on your original order. Kindly allow 2-3 working days for us to ship out your item(s).
2. Refund: You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Important Note(s):

You will be responsible for paying for your own shipping costs for returning your item(s). 

If your shipment is lost during the return, we will not bear any responsibility. You should consider using a trackable shipping service or purchasing shipping insurance if you are shipping item(s) over RM100.

You can always contact us for any return/exchange/refund question at support@insteestore.com or WhatsApp us at 012-7097271.