Sometimes shirts don't fit perfectly, and we understand! To make sure you have peace of mind when you shop with us, we are more than happy to offer hassle free return & exchanges for all orders placed on insteestore.com.
Simply visit our Returns Center, enter your order number and email address and follow the steps below to returns or exchanges your item(s) within 30 days of delivery.
Conditions |
Resolutions |
Processing Fee |
|
Damaged Item |
|
Free |
|
Incorrect item received |
|
Free |
|
Did not receive the item |
Email order@insteestore.com or WhatsApp us at 012-7097271 if you did not received your item(s) 3 days after the designation delivery duration |
Once you have selected your item(s), upload minimum of 1 and maximum of 5 images for verification purposes.
The following items cannot be returned:
Actions |
Descriptions |
Remarks |
Return for exchange |
Exchange for different variants of the same product and price. |
|
Return for refund |
Redirect to the refund payment methods selection page |
|
Options |
Descriptions |
Covered Areas |
Shipping Fee |
Store credit |
Receive a gift card code via email once your return has been approved |
Anywhere |
Customer Borne |
Original payment method |
Processing time may vary depending on the payment service |
Peninsular Malaysia |
Free |
Methods |
Descriptions |
Covered Areas |
Shipping Fee |
Mail shipping |
Ship with any carrier of your choice |
Anywhere |
Customer Borne |
PostCo Returns |
Drop-off at PostCo ServicePoint |
Peninsular Malaysia |
Free |
How do I return/exchange?
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us at support@insteestore.com or WhatsApp us at 012-7097271.