Copy of Exchange & Refund 051121

Sometimes shirts don't fit perfectly, and we understand! To make sure you have peace of mind when you shop with us, we are more than happy to offer hassle free return & exchanges for all orders placed on insteestore.com.

Simply visit our Returns Center, enter your order number and email address and follow the steps below to returns or exchanges your item(s) within 30 days of delivery.

 

Step 1: Choose item(s) to return or exchange

Conditions

Resolutions

Processing Fee

Damaged Item

  • Exchange or

  • Return & get refund

Free

Incorrect item received

  • Exchange or

  • Return & get refund

Free

Did not receive the item

Email order@insteestore.com or WhatsApp us at 012-7097271 if you did not received your item(s) 3 days after the designation delivery duration

Once you have selected your item(s), upload minimum of 1 and maximum of 5 images for verification purposes.

What items are returnable? 

  • Within 30 days from the date of purchase
  • In the same condition that you received it
  • In unused, unworn and resellable condition
  • In the original packaging with all the tags intact
  • Comes with the receipt or proof of purchase

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards

      

    Step 2: What's the Next Action? 

    Actions

    Descriptions

    Remarks

    Return for exchange

    Exchange for different variants of the same product and price.

    • Size: S, M, L, XL, 2XL
    • Colour: Black & White

    Return for refund

    Redirect to the refund payment methods selection page

    • Store credit
    • Original payment methods

     

    Step 3: Pick the Refund Options

    Options

    Descriptions

    Covered Areas

    Shipping Fee

    Store credit

    Receive a gift card code via email once your return has been approved

    Anywhere

    Customer Borne

    Original payment method

    Processing time may vary depending on the payment service

    Peninsular Malaysia

    Free

     

    Step 4: Select the Return Methods

    Methods

    Descriptions

    Covered Areas

    Shipping Fee

    Mail shipping

    Ship with any carrier of your choice

    Anywhere

    Customer Borne

    PostCo Returns

    Drop-off at PostCo ServicePoint

    Peninsular Malaysia

    Free

     

     


      How do I return/exchange?

      • Visit our returns center
      • Enter your order number and email address to start
      • Follow the instructions and select the items you want to return
      • Once your request is approved, you will get a confirmation email with shipping guidelines

      What items are returnable? 

      • Within 30 days from the date of purchase
      • In unused and resellable condition
      • In the original packaging with all the tags intact

      What items are non-refundable? 

       The following items cannot be returned:

      • Gift cards
      • Discounted items

      The item I received is damaged!

      If the purchased product is faulty, reach out to us within 7 days of the delivered date.

      Can the items be exchanged?

      We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

      What are the refund options?

      The following refund options are supported:

      • Refund to the original payment method
      • Refund to store credit (coming soon)

      How do I ship back the items?

      For instructions on how to ship the returned products, refer to the email received after placing the return request.

      How soon will I get my refund?

      Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

      My question is not addressed...

      If you have any queries regarding return or refund, reach out to us at support@insteestore.com or WhatsApp us at 012-7097271.

       

      Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
      January,February,March,April,May,June,July,August,September,October,November,December
      Not enough items available. Only [max] left.
      Add to WishlistBrowse WishlistRemove Wishlist